Keith Buckley
I'm An Analyst
About
An experienced administrator and aspiring data analyst, I thrive on transforming information into insights. I consistently produce high-quality ad-hoc reports, meeting deadlines and earning positive feedback. I continuously seek growth, embracing challenges and actively participating in work communities like the Cox Data Community. Leveraging GenAI to enhance productivity, I was recognised by a Senior PMO Analyst who appointed me as an AI representative to promote adoption across the business. I am loyal to my employer and work, looking to move onwards and upwards wherever I am, striving to drive meaningful impact and contribute value in every role I undertake. Lastly, I have a strong, certified customer service background, handling high risk cases for external customers and builting great rapport with stake-holders.
Analyst, Administrator & Customer Service.
Please feel free to get in touch with any enquiries:
- Availability: Immediate
- Website: keiths.computer
- LinkledIn: https://www.linkedin.com/in/keithrbuckley/
- Location: North West, UK
- Age: 43
- Degree: Bachelor
- Email: keithrbuckley@outlook.com
- References: Available Upon Request
Skills
My skillset is always being improved, constantly seeking new challenges and looking to learn more:
Customer Service | Teamwork | GDPR Compliance | Internal and External Communications | Reporting | Problem Solving | Stock Audit | Stock Management | CRM | Creatio | Microsoft Office Suit | Excel | PowerBI | SQL | R | Python
Resume
I am loyal to whomever I work for, seeking to get the best of myself as well as the business, while building rapport with my team and others.
Professional Experience
COLLECTIONS AND APPRAISALS ADMINISTRATION
Cox Automotive Consumer Car Buying
Apr 2025 to May 2025
- Includes all duties from Sale Support Administration.
- Handling logistics regarding drivers going to vehicle purchases across the country.
- Reporting on vehicles purchased and not yet delivered to manager and operations manager.
- Chasing outstanding deliveries with drivers, building rapport for improved communications.
- Calling customers to clarify expectations for appointments and cover any questions.
- Level 4 Data Analysist apprenticeship – Incomplete due to company closure.
- Training new colleagues into the role and on the use of Excel.
SALE SUPPORT ADMINISTRATION
Cox Automotive Consumer Car Buying
Oct 2023 to Apr 2025
- First employee of the month for new incentive and employee of the year 2023.
- Learner of the Year short list 2023 for Cox Automotive.
- Initially taken for a short-term project supporting auction sales, I identified key business needs and developed a structured process, leading to my ongoing role.
- Create PowerBI dashboard for National Vehicle Buyers and Managers to monitor KPI’s and stock levels.
- Created and updated a functional Excel workbook monitoring current stock.
- Timely and concise daily and ad-hoc reporting.
- Delivery of pre-sales to reselling managers, assisting in informative and ease of sales.
- Auditing of stock to recognise and report on any trends, to assist all departments.
- Improved net margin per sale by 10%, efficiency of reporting time to instant viewing.
- Build rapport with external partners, improving communications and relationships.
CALL CENTRE AGENT
Cox Automotive Consumer Car Buying
Nov 2022 to Oct 2023
- Arranging appointments for car buyers to visit customers.
- Delivery of expected KPI’s with consistent positive results.
CUSTOMER SERVICE OPERATIONS
The Contact Company
Jun 2021 to Oct 2022
- Arranging appointments for car buyers to visit customers.
- Delivery of expected KPI’s with consistent positive results.
CAMPAIGN MATTER EXPERT
The Contact Company
Jun 2017 to Jun 2021
- Stepped into seconded temporary roles as Team Leader 2018 and Coaching Assistant 2019.
- Handling high-risk complaints to CEO and Manager from customers.
- Approval of refunds at highest level and handling/auditing of monetary documents.
Other Professional Experience
- Odeon | Team Member / Bar Staff | May 2010 to Jan 2014
- Iron Door, Hotel Cali, Wetherspoons | Bar Staff, Supervisor | 2003-04, 2007-08, 2017
- Buckleys Newsagents | Staff, Manager | Jul 1998 to Mar 2012
Skills & Certifications
Here are the skills that help make up what I know and I can do, this is an ever growing part as learning never stops:
- All
- Skills
- Certifications
Excel
Strong and confident knowledge in Excel
MS Office Suit
Confident use of the MS Office Suite
Power BI
Power BI building knowledge
Testimonials
I take great pride in my work, but further pride in creating those relationships within teams and with external partners. Here are some testimonials taken from my LinkedIn:
A Lismanis
Chief of Insights - Crafting Business Impact
I'd hire Keith Buckley as Data Analyst if I had an opening. I've been really impressed with his curiosity and wanting to learn technical aspects of the data craft.
R Morgan
Senior PMO Analyst
I'd like to recommend Keith to my network. He was the first person to implement my 'how to use Copilot to become a better Data Analyst' presentation in his own practice. He has a deep understanding of how data structures work, how to make visualisations look better than I've ever made, and is quick to learn. Hire him. you won't regret it.
M Parrish
Vehicle Inspector
I worked with Keith at Cox automotive and Keith was the very best at what he did! His attention to detail and his excel work creating multiple spreadsheets so that buyers could monitor performance against KPI’s, this also proved a very useful tool for management. This was one thing of many Keith did that helped a wide range of people at Cox automotive. In our group Keith very much became the go to guy for any technical IT based queries or issues. Keith would be a massive asset to any team, he really was a great pleasure to work with.